Do you need to contact us with a support request?
The Customer must submit all Incident Reports to JSL via the Trouble Ticket System or by phone into the support team. All Incident Reports submitted by the Customer must provide a complete description of the Incident and any information reasonably requested by JSL. The support case in respect of an Incident will be raised after the Customer performs the first line diagnostics with the User or Additional User to conduct an initial assessment of the cause of an Incident.
We recommend the following practices in line with our SLA’s to receive the appropriate level of support…
Critical requests – please call the helpdesk on 01494 410770
High – Medium requests – please call the helpdesk, or send a ticket to our helpdesk using email@example.com
Low priority requests – please email the help request to firstname.lastname@example.org or use the form on this page
This will ensure all support requests are dealt with accordingly.
Please log your support call request here